General Terms and Conditions for Contributions in The Authority of Social Contribution (Ma’an)

Ma’an is a Government entity that was established in accordance with Law No (6) of 2019 , which eligible, as per the objectives set out in the Law, to collect social contributions, financially, in kind, community andvolunteering engagement, from all parties of the society as part of their responsibility towards community , and to spent or direct and invest those in public causes.

The below Terms and Conditions apply separately to each single contribution that you make. By confirming that you wish to make a contribution, you agree that such contribution shall be governed by these Terms and Conditions.


  • These Terms and Conditions apply to any contribution made to Ma’an.
  • Ma’an reserves the right to change these Terms and Conditions from time to time at its discretion.
  • Any contribution made by you will be spent or directed at Ma’an’s discretion and in accordance with the objectives set out in Ma’an’s Law unless it was a designatedconditionedcontribution as will be described below.

  • By making a contribution, you confirm you are 21 lunar years (20 solar years, four months and twenty days) old or over or have parental consent or a legal entity having the right and authority to make such contribution, on behalf of you and you are liable solely for any arising repercussions resulting from any incorrect information provided to Ma’an.
  • You shall pay all expenses, taxes -if any- associated with the contribution as per the applicable laws.(If applicable).
  • Ma’an will provide you once you contribute a confirmation email that assures the successful receipt of your contribution.
  • Your contribution does not arrange any acquired rights, butit is part of your responsibility as a voluntary community contribution. Where as Ma’an may, at its own discretion and as may be applicable, honour you and express the appreciation for your contribution publicly in the form of news announcements or otherwise media forms. Such publication shall be made with your permission if chosen in the form of contribution.


  • Ma’an processes the personal data provided by you with high level of confidentiality and privacy in accordance with all applicable legal requirements in United Arab Emirates
  • Ma’an will take appropriate measures to secure the transfer and use of your data in the scope of its action.
  • Ma’an, nor its councilors, officers, employees, managers, attorneys, or agents shall have any liability with respect to the contribution, and you hereby waive, release, and agree not to sue any of them upon any claim for any direct, special, indirect, incidental, or consequential damages suffered or incurred by you in connection with, arising out of, or in any way related to, your contribution, these Terms and Conditions or any content of this Website.


  • Your contribution and these terms and conditions are governed by and shall be construed and interpreted in accordance with the applicable Laws in Abu Dhabi and the United Arab Emirates.
  • The competent courts in Abu Dhabi shall have exclusive jurisdiction to settle any dispute, claim, difference or controversy may arise out of, relating to or having any connection with these Terms and Conditions.

Refund Policy :

  • In general all the donations are non-refundable, still and all, Maan recognize the importance of donations and want to ensure to implement appropriate principles of transparency and fairness in regard to the management of refunds, hence we are happy to assist you in any case if you made any an error in making donation, any overpayment or any error happened on our platform.
  • Maan encourage all our generous contributors to exercisedue care and diligence while making donations and provide the details and amounts attentively.
  • Maan will look into each request for refund or cancellation of donation gently and strive to make the refund or cancellation. Maan may request further information / documents and donor must co-operate in this regard.
  • However, Maan is under no obligation to make refunds or cancellations and may, in its discretion, decline any requests for refund or cancellation of donations and the Donation value less than AED 50 is non-refundable.
  • Refunds/cancellations are returned using the original method of payment and all the refund are in AED with no responsibility of bank charges or exchange rate differential, if any.


  1. Error in amount donated or overpayment

If any error occurred making the donation, the donor must request Maan in writing or by email to within 30 days from the date on which you made the donation.

The request should have the details of the initial donation including the date, amount, name of the donor, and method of the payment and the nature of the error.

Maan will honor your request for a refund made within 15-30 working days from the date of acknowledging your written request, depending on the availability of the information from third parties such as Payment Gateway (AD Pay, Samsung Pay, payit, Banks)

Maan may deduct bank or transaction charges in refunding donations

  1. Error arise from Maan fundraising platform or Maan service

Should Maan make an error in processing a donation, the full amount will be refunded within 10-15 working days when the notification of the error is received by Maan or become aware of the error.

  • Recurring donation cancellation/refund,

Recurring donors may cancel future donations by sending an email to or through Maan official channels such as Mobile App. Payments will stop the month after donations are cancelled.

In case of refund or cancellation of recurring donations, Maan will be able to refund the donation that received in last 30 days.


  1. All decisions of Maan regarding the refund or cancellation will be final and binding on the donor.